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Return

Simple and fast processing of your goods return & repair

We have introduced RMA (Return Material Authorisation) to simplify and speed up the processing of your returns or repairs. Your returns and/or repairs are clearly assigned and efficiently processed using this process.

 

Fill in the fields completely and send us all the important details about your return.

 

Your RMA case is as simple as this:

  • Please fill out the information fields below completely (in English)
  • You will immediately receive a confirmation e-mail from us
  • We will send you your RMA number in a separate e-mail. This must be stated in the subject line of any further communication.
  • This is your authorisation to return the requested item to us

    Attention: The RMA number is only valid for the requested item
     
  • The RMA number is valid for a maximum of 2 months from the date of notification.
  • Please pack the item carefully, write your RMA number clearly on the outside of the parcel, enclose the form with the consignment and send it to the following address:

    Returns must be made "carriage paid".
    No liability on the part of F & K DELVOTEC Bondtechnik GmbH and Strama-MPS Maschinenbau GmbH & Co. KG in the event of inadequate packaging.

    Strama-MPS Maschinenbau GmbH & Co. KG
    Retouren Abteilung F & K DELVOTEC
    Schlesische Straße 135
    94315 Straubing
    GERMANY
  • As soon as we receive your consignment, it will be processed electronically.
  • Please understand that returns without an RMA number cannot be processed by the system

 

We thank you very much for your support and understanding!

Customer

Contact

Technical contact

Information about the machine (see type plate)
Reference to the item in question (if available)
Return parts
Error description
Additional information

* mandatory fields